FAQ
About Product Condition
Q. What do terms such as [Excellent Condition] and [Good Condition] mean?
These are our categories for indicating product condition. They are intended as a general guide only, so please be sure to check the photos on the product page and the descriptions of its "Appearance," "Optics," and "Operation."
| Term | General Guide |
|---|---|
| [Unopened] | Brand new and unopened. |
| [Unused] | Opened, but shows no signs of use. |
| [Excellent Condition] | In very good condition, with almost no signs of use. |
| [Excellent Condition] | Shows slight signs of use, but is in good condition in terms of appearance, optics, and operation. |
| [Excellent Cosmetic Condition] | The exterior is particularly clean. Please check the individual descriptions for optics and operation. |
| [Good Cosmetic Condition] | Although the exterior shows some signs of use, it is in relatively clean condition. |
| [Excellent Optical Condition] | The optical system is particularly clean. The exterior may show signs of use. |
| [Good Condition] | Shows normal signs of use, but is in a condition that does not affect practical use. |
| [Fair Condition] | Scuffs and scratches are noticeable, but there are no issues with operation. |
| [Lower Rank] | Many scratches and stains are visible, but it is in a usable condition. |
| [As-Is Item] | The item has not been fully tested or has a malfunction. It is sold as-is and is not covered by the 90-day return guarantee. |
| [Junk Item] | The item does not work or has a clear malfunction. It is intended for parts or repair and is not covered by the 90-day return guarantee. |
Products listed as [As-Is Item] or [Junk Item] will also be labeled as "Items with Issues" in the product title.
Q. Where can I check the product condition?
Each product page includes individual descriptions of its "Appearance," "Optics," and "Operation." We also post up to 8 photos, which can be viewed in enlarged size.
Q. Are there multiple copies of the same product?
Every item is unique.As these are used products, the same individual item will never be restocked. We apologize for any inconvenience if an item sells out.
Orders and Payment
Q. What payment methods are accepted?
We accept various credit cards and other payment methods available on our website. Payment is finalized when your order is confirmed.
Q. Are the listed prices inclusive of tax?
Yes. All prices on the product pages include consumption tax.
Shipping
Q. How much is the shipping fee?
The flat rate is 1,000 yen (tax included) nationwide. Shipping to Hokkaido is 1,500 yen, and to Okinawa is 2,000 yen. Additional shipping fees may apply to some remote islands.
Q. Do you ship internationally?
Yes, we do. Shipping fees vary depending on the destination and product, so please contact us before placing your order.We will provide an estimate and inform you of the available payment methods. Customs duties and other charges are the customer's responsibility.
Q. When will my order ship?
As a general rule, we ship within 1–2 business days after confirming payment. You can also specify a delivery date and time, so please contact us after placing your order.
Q. Can I choose the shipping carrier?
We apologize, but we determine the shipping carrier. Your order will be shipped via Yamato Transport, Yu-Pack, or Sagawa Express.
Returns and Warranty
Q. What happens if there is a problem with the product?
If you return the product within 90 days of delivery, we will cover all return shipping costs.You will not incur any charges.
Q. Can I also return products purchased in-store?
Yes. The same conditions apply. Please bring your receipt or include it with the product if returning by mail.
Q. In what cases is the warranty void?
This primarily includes the following cases:
- Products labeled as [As-Is Item], [Junk Item], or "Items with Issues" on the product page
- Returns based on the condition or malfunctions described on the product page
- Damage caused by dropping, immersion in water, or other improper use by the customer
- If the product is not in the same condition as when it was shipped or is missing accessories
Please be sure to check the product page information and descriptions before purchasing.
Q. Can I return the product if it is different from what I expected?
You may return it if you contact us within 8 days of delivery. However, the customer is responsible for the return shipping fee, and the product must be unused and in the same condition as when it was shipped.
Purchasing
We actively purchase cameras and lenses. We accept broken items and those missing accessories, and all shipping and inspection fees are free.For more details, please visit the "Camera and Lens Purchase" page.
If you send us photos of your equipment via LINE, we can provide an estimated purchase price before you ship it.
If You Need Further Assistance
If you have any questions not covered here, please feel free to contact us.
LINE: Add us as a friend here (Available 24 hours a day; sending photos is the fastest way to get assistance)
Email: info@tokyo-camera-market.com (Available 24 hours a day)
Phone: 046-212-2859 (10:00 a.m.–6:00 p.m.; we will call you back if we are unable to answer)
If you are in a hurry, email or LINE is the most reliable way to contact us. As a general rule, we respond between 10:00 a.m. and 6:00 p.m.
